Returns

Unused items are eligible for a 30-day money-back guarantee. You may request a return within 30 days from the date your order is delivered.

Items eligible for regular returns must remain in unused condition, exactly as received, complete with all original accessories, and in the original packaging whenever possible; you will also need to provide your order number or proof of purchase.

To initiate a return, please send an email to [email protected] with your order number. We respond to every email within 24 business hours. Once your return request is approved, we will provide the return address and detailed operating instructions. Do not ship items back directly without prior application; we will not accept packages without an approved return authorization number.

Used Items

Our nasal irrigation devices come into direct contact with the nasal cavity. For health and hygiene reasons, used devices cannot be restocked and resold; therefore, used items are not covered by the aforementioned 45-day standard return policy.

If you have already used the device but encounter a malfunction, please email [email protected] prior to shipping it back, providing your order number and a description of the issue. We will review each request individually, inform you whether the return is authorized and the corresponding solution, and ask that you wait for approval before sending out the package.

Damaged, Defective, or Incorrect Items

This section is independent of the above terms and is not subject to whether the item has been used. Please inspect your package immediately upon receipt. If you receive a defective, damaged, or incorrect item, please contact us right away so we can verify the issue and handle it properly for you.

Exchanges

If you prefer an exchange rather than a refund, you can let us know when requesting a return, and we will arrange the exchange for you.

Refunds

Once we receive and inspect the returned item, we will notify you of the review result. If the refund is approved, the funds will be returned to your original payment account within 10 business days. Please note that banks or credit card companies may require additional processing time to credit the funds to your account.

If the refund has been approved for more than 15 business days and you still have not received the funds, please contact [email protected]

Gift Cards

Gift cards are non-returnable.

Contact Us

WhatsApp:+86 13057189107

Eamil:[email protected]

Contact and Legal Rights

To check the status of a return or refund, please inquire by providing your order number via [email protected]. This policy does not affect the withdrawal, return, quality guarantee, or other non-waivable rights granted to you by applicable law.